Botpress

Botpress is an open-source AI chatbot builder with built-in support for LLMs and retrieval-augmented generation. It combines a visual flow editor with knowledge base grounding, so bots can answer questions based on your actual documentation.

I use Botpress for customer support bots and internal Q&A systems where the bot needs to draw on a knowledge base rather than just follow a script. The RAG support means you can connect it to your docs, FAQs, or product manuals and get accurate, grounded answers.

For Barnsley businesses, Botpress works well for support automation - handling common queries, surfacing relevant help articles, and escalating to humans when needed. The open-source foundation gives you more control over data and deployment than fully hosted alternatives.