16 Aug 2026
AI will not just help sellers write better proposals. It will give ordinary buyers a cheap procurement department that audits every line item, asks awkward questions, and changes what a trustworthy quote looks like.
9 Aug 2026
The next useful AI product may not look like a copilot. It will watch for wasted capacity — a cancelled appointment, an unanswered call, an empty return truck, a dead hour in the diary — and quietly turn it back into revenue.
2 Aug 2026
Many post-purchase promises are priced as if customers will forget, lose the receipt, or give up. Cheap AI memory changes that: the claim rate becomes a product and operations problem, not just a support problem.
26 Jul 2026
As AI vision and reasoning get cheap, the valuable automation may not be doing the work but proving the work happened. The next quiet product surface is the proof layer: photos, timestamps, signatures, comparisons, and exception trails that decide invoices, refunds, claims, and blame.
19 Jul 2026
Many businesses quietly rely on customer effort as a filter: the people who wait, chase, call back, or argue are the ones who get resolution. AI agents change the economics by making persistence cheap, forcing companies to design for clear delegated resolution instead of human exhaustion.
14 Jul 2026
When AI agents choose where to buy, book, return, cancel, or substitute, the policy page stops being legal furniture. Returns, delivery cutoffs, cancellation windows, warranties, and exception rules become part of the product itself.