2 Aug 2026
The warranty wakes up
Many post-purchase promises are priced as if customers will forget, lose the receipt, or give up. Cheap AI memory changes that: the claim rate becomes a product and operations problem, not just a support problem.
I design, develop and ship practical AI systems that cut manual work and improve margins. My focus: small, verifiable wins that go live fast, then scale. If you need a developer that knows what to build and why, let's talk.
2 Aug 2026
Many post-purchase promises are priced as if customers will forget, lose the receipt, or give up. Cheap AI memory changes that: the claim rate becomes a product and operations problem, not just a support problem.
26 Jul 2026
As AI vision and reasoning get cheap, the valuable automation may not be doing the work but proving the work happened. The next quiet product surface is the proof layer: photos, timestamps, signatures, comparisons, and exception trails that decide invoices, refunds, claims, and blame.
19 Jul 2026
Many businesses quietly rely on customer effort as a filter: the people who wait, chase, call back, or argue are the ones who get resolution. AI agents change the economics by making persistence cheap, forcing companies to design for clear delegated resolution instead of human exhaustion.
14 Jul 2026
When AI agents choose where to buy, book, return, cancel, or substitute, the policy page stops being legal furniture. Returns, delivery cutoffs, cancellation windows, warranties, and exception rules become part of the product itself.
5 Jul 2026
As voice and browser agents get cheap, businesses will stop testing only whether systems work and start testing whether promises survive contact with real workflows. The next useful AI layer may be a quiet patrol that catches the gap between the website, the chatbot, the receptionist, the checkout, and the policy binder.
24 May 2026
The gap between the boardroom view of AI deployment and the daily reality on the floor is creating a new category of enterprise failure: tools that look adopted but deliver nothing.