5 Jul 2026
As voice and browser agents get cheap, businesses will stop testing only whether systems work and start testing whether promises survive contact with real workflows. The next useful AI layer may be a quiet patrol that catches the gap between the website, the chatbot, the receptionist, the checkout, and the policy binder.
24 May 2026
The gap between the boardroom view of AI deployment and the daily reality on the floor is creating a new category of enterprise failure: tools that look adopted but deliver nothing.
17 May 2026
When products announce a feature is AI-powered, they don't build trust — they trigger an evaluation reflex that reduces it. The most adopted AI features in history are the ones nobody thinks of as AI.
15 May 2026
AI will not collapse software into one chat box. It will make software personal, letting people build small tools around edge cases too narrow for any product roadmap. The biggest software market may not be the next billion-user app. It may be the billion one-user apps.
10 May 2026
Easy tasks aren't just easy. They train new hires, pace veterans, and keep fundamental skills alive. When AI skims them off, the remaining human work becomes 100% hard cases — and most organisations aren't ready for a workforce that never gets an easy rep.
3 May 2026
Multiple studies show that workers who use AI are judged as lazier, less skilled, and more replaceable — even when their output is identical. This ancient cognitive bias is silently crippling AI adoption by driving the most productive behaviour underground.